Technical Services and Support

Fenmei Packaging has a team of after-sales service engineers with high professional qualities and more than ten years of professional experience, and has technical support from industry experts. Whether it is to address the use of sterile packaging materials, or the maintenance, technical transformation, and capacity changes of domestic and foreign machines, Fenmei Packaging after-sales engineers can provide professional technical consultation and on-site support services.

Our customers' pursuit of cost, quality and efficiency is our unremitting goal. The after-sales service team of Fenmei Packaging promises to respond to any technical issues within 12 hours and arrive at the customer's site within 48 hours* to provide customers with efficient and high-quality A+ services. We continuously improve processes, improve efficiency, maximize customer satisfaction, and win customer recognition.

*Without interference from force majeure factors

Customer Service Cases

Quickly complete equipment disassembly, transfer, installation and commissioning for well-known dairy companies

In 2019, a well-known domestic dairy company needed to disassemble a pillow charter-200mL of the entire line equipment. After learning about customer needs, three engineers from the Fenmei Service Team quickly launched a move, completed all dismantling work in 48 hours and immediately transported all parts to the customer site. It took only 36 hours to unload, reassembly and equipment commissioning. With the active cooperation of the Fenmei technical service team, the customer achieved normal production in a short period of time.